Question 1

What does it look like to work with a professional organiser?

Accepted Answer

No two clients or spaces are the same, so every project is tailored to your goals, pace, and budget.

We start with a complimentary consultation where you can show me around, and we’ll discuss your priorities, timeline, and how involved you’d like to be in the process.

Some smaller spaces can be completed in a single session, while larger or more complex projects may take multiple days. We’ll move at a steady pace that feels comfortable and creates lasting results.

On the day, I’ll unpack my gear, run through our plan, and we’ll begin decluttering and sorting your belongings together. We’ll talk about how you use your space, who uses it, and where everything should live to make daily life easier.

Once the space is cleared, I’ll clean and begin implementing practical systems tailored to you.  During this phase, you’re welcome to pop in and out as your schedule allows, though I tend to work best independently once I’m in full organising mode.

We’ll finish with a walk-through, final edits, labelling, and I'll share easy maintenance tips to help you maintain your space long-term.  Payment is taken at the end of the session, and we'll discuss your next session booking as required.  Then I tidy up, pack away, and leave you to enjoy your newly refreshed, peaceful space!

Question 2

How do we get started?

Accepted Answer

Reach out to me!
All my contact details are on my website.
Or submit your details on my website contact form and I'll get in touch.

A complementary consultation will give us the opportunity to get to know each other, you can show me around, and I'll talk you through how I can help you.

Question 3

Do I need to buy organising products before our session?

Accepted Answer

​​No, please try not to!

During our consultation, we’ll discuss your preferences, needs, and budget. I may ask for photos and I'll take some measurements to help me plan tailored solutions.  I’ll take the hassle out of the process by sourcing and bringing any recommended products to your session.

My philosophy is always to declutter first and organise second!
There’s no point in simply re-organising more clutter. Once we’ve decluttered, most clients find they already have plenty of containers and baskets that become free to reuse.

During your session, we’ll assess what you have and decide whether it suits your space and needs. 
If you’d like a more cohesive look, or we discover you don’t have enough suitable containers, we can use the products I've recommended, sourced and brought with me.

Sometimes the reason your current containers haven’t worked is because your needs or routines have changed. Having the right products are key to achieving both the visual result and the long-term success of your organised space.

Question 4

How much will it cost?

Accepted Answer

My services are available in sessions:
 • Virtual Organising - 1 hour - $110
 • Half Day Session - 4 hours - $440
 • Full Day Session - 7 hours - $670

To secure your session booking, and engage my service, a deposit of $100 is required and can be paid with cash, credit card, or direct deposit.

All storage solutions I use are billed after your session.
I don't put any markup on the products I use.

Question 5

How long does it take?

Accepted Answer

Because homes, and the level of clutter, looks different for everyone, the amount of work we can accomplish in a session is dependent on a few factors.

It depends on your goals, the amount of clutter, the size of your home, your ability to take part in the process, and how ready you are for change.

Rather than aiming for perfection in one go, I encourage clients to simply start. Once we begin, you’ll get a real sense of what’s achievable in a session and how we can best move forward from there.

Before booking, we’ll have a complimentary consultation where you can show me around and share your priorities. I can give you an estimate of how many sessions we'd need.  Together, we’ll plan where to start and what feels manageable.

To give you a general idea:
 • Half Day Session (4 hours) - Great for smaller spaces like an entryway, linen closet, laundry room, bathroom, small wardrobe, desk area, or for setting up a paper-flow system.
 • Full Day Session (7 hours) - Ideal for multiple small areas, or one dedicated area such as a wardrobe makeover, pantry makeover, bedroom, toy organisation, or a home office.
 • Multiple Sessions - Most clients find the best results come from working together over several sessions, especially for larger projects and whole-home transformations.  Walk-in wardrobes, walk-in pantries, kitchens, craft rooms, garages and sheds generally takes a few sessions.

If there’s a lot to work through and it feels overwhelming, it’s best to take things step by step. Steady progress creates lasting results and keeps the process calm and enjoyable for everyone involved.

The important thing is, you don’t have to do it all at once. We’ll take it one step, one space, and one win at a time.

Question 6

Can you help me downsize my home?

Accepted Answer

Absolutely. I work with clients who are ready to simplify their homes, whether you’re decluttering, downsizing, or preparing for a fresh start.

Downsizing is about more than moving to a smaller space, it's about creating a home that truly fits your current lifestyle, or the one you want to create for yourself going forward.

I can help you sort and simplify your belongings, decide what to keep, donate, or rehome, and plan how your new space can best support your daily routines.

We’ll take it step by step, making thoughtful decisions together at a pace that feels comfortable for you. My role is to guide, encourage, and help you make practical choices that bring calm and clarity to the process.

If you’re moving, I can also assist with packing and labelling boxes, unpacking and setting up functional systems in your new home so you settle in easily.

If family members are involved, I’ll ensure everyone’s input is heard, but you remain at the heart of every decision. This is your home, your pace, and your journey.

Question 7

I have ADHD (or other neurodiverse challenges).  Can you help me?

Accepted Answer

Absolutely. Many of my clients live with ADHD, autism spectrum factors, or other challenges that make organising and maintaining routines feel overwhelming.

You’re not alone, and yes, I can help.

My approach is gentle, supportive, and tailored to the way you think, feel, and function day-to-day. Together, we’ll break things down into small, manageable steps and create simple systems that make sense for your brain, not just for the space.

We’ll focus on strategies that reduce decision fatigue, make maintenance easier, and help you feel calmer and more in control of your home. I work at your pace, and I’ll adjust the structure of each session depending on your comfort level, attention span, and energy that day.

For clients who experience anxiety, overwhelm, executive dysfunction, or other neurodivergent traits, I prioritise creating a safe, understanding, and judgment-free space. My goal is to help you build confidence, find what works for you, and create systems that last.

Question 8

I feel overwhelmed by my home and don’t know where to start...can you still help me?

Accepted Answer

Absolutely. Feeling overwhelmed is one of the most common reasons people reach out for help.  
And you don’t need to have it all figured out before we begin.

My role is to help you get unstuck.  We’ll start small and move at a pace that feels comfortable, focusing on one space or category at a time. I’ll guide you through each step, help you make decisions without pressure, and bring structure to what can feel like chaos.

The goal isn’t perfection, instead it’s progress.

Question 9

Can you organise business premises?

Accepted Answer

Yes!  I love working with organisations to improve their workspace efficiency and functionality.

I help corporate organisations with their stationary rooms and general office spaces, restaurants and cafe's, retail back offices and staff breakout rooms, and family businesses working from home.

Get in touch, and I'll arrange a visit to discuss your specific needs.

Question 10

How do I pay?

Accepted Answer

I accept:  
 • Cash
 • Card payments
 • Direct bank deposit

Booking deposits ($100) are payable upfront to secure your session.

Virtual Organising sessions are payable upfront.

In-Home Half Day or Full Day Session costs are payable at the end of each session.

Storage products used in your session will be invoiced to you the day after your session.  This is payable within 3 days.

If you're using my professional organising services for business purposes, , these expenses may be tax-deductible. According to the Australian Taxation Office (ATO), you can claim a tax deduction for most expenses incurred in running your business if they are directly related to earning your assessable income.   ato.gov.au(https://www.ato.gov.au/businesses-and-organisations/income-deductions-and-concessions/income-and-deductions-for-business/deductions?utm_source=chatgpt.com)

However, personal organising services are generally not tax-deductible. We recommend consulting with a tax professional or the ATO to determine if your specific situation qualifies for a deduction.

Question 11

Do you offer gift vouchers?

Accepted Answer

Yes, I certainly do!  I think a gift voucher for a professional organising session makes a thoughtful gift.

Busy Parents - Mums or dads juggling work, kids, and a busy household who need a home reset
Gifting idea:  Present the voucher in a woven basket with a candle or small treat and card

New Homeowners - Friends, family or clients settling into a new home - or a perfect real estate settlement gift
Gifting idea:  Pair the voucher with a small plant, keyring, or tea towel set and a card

Expecting or New Mums - Parents preparing for a baby or adjusting to life with a newborn
Gifting idea:  Wrap the voucher with a pamper item or baby blanket and include a personal note

Downsizers - Parents or grandparents transitioning into a smaller home or retirement lifestyle
Gifting idea:  Present it in a keepsake box or folder with a handwritten message

Defence Families or Frequent Movers - Families relocating for postings or moving homes often
Gifting idea:  Add the voucher to a small “moving day survival kit” with snacks, tea, or a candle

Professionals or Entrepreneurs - Busy professionals or business owners wanting to organise their home office or simplify their work-from-home setup
Gifting idea:  Pair the voucher with a beautiful notebook and pen set and a personal message

Friends Going Through Change - Anyone experiencing a big life transition such as separation, loss, or feeling overwhelmed
Gifting idea:  Include the voucher in a care package or self-care box with a card

To purchase a gift voucher, please contact me for more details.

Question 12

Do you do cleaning?

Accepted Answer

Light cleaning is definitely part of my process.  I want your newly decluttered and organised space to look and feel as good as it should!

However if your space needs a deeper clean, I can recommend some amazing service providers that can support you in this area.

Question 13

Do you work evenings or weekends?

Accepted Answer

If weekends or evenings work best for you, I'll do my best to find a time that suits us both.  We can discuss this in our consultation.

My regular office hours are Mondays to Fridays, 9am to 5pm.

Question 14

What if I feel a bit embarrassed?!

Accepted Answer

No need to worry!  I'm not here to judge or question why you need my service.  I'm here to help and do what I love.  Our goal is to transform a space you're not happy with into one that works beautifully for you.  Every consultation and session is completely judgement-free, and my only focus is to create a home that supports your lifestyle.

Question 15

What happens to all my stuff?

Accepted Answer

During your session, we sort everything into four categories; KEEP; DONATE; RECYCLE; RUBBISH.

The KEEP items are organised neatly into your space, while the DONATE and RECYCLE items gets taken to various charity organisations and recycle centres by me after your session.

I also remove RUBBISH and drop them at the local tip.

I can remove as much as one loaded car full of RECYCLE, DONATE and RUBBISH items, but if there's a larger amount, we can arrange a trailer (or skip for RUBBISH) at an additional cost.

If you have items that can be sold, we will put them aside for you to take photo's and list on your Facebook Marketplace or Gumtree account.

Question 16

Do I need to be there the whole time?

Accepted Answer

Your involvement during our sessions are entirely flexible and can be adjusted based on the session type, your decluttering needs and your preferences. This is something we can discuss during your consultation.

You're welcome to participate as much or as little as you'd like.  If decluttering is one of your biggest needs, then you might need to be present for this part of the session.  Thereafter, you can pop in and out as your schedule permits.

I'll maintain constant communication and provide regular updates to keep you informed of the progress. Additionally, I'll share a session agenda beforehand, so you'll always know what's happening.

Question 17

Are you insured?

Accepted Answer

Yes, Memory Lane Organising is a fully insured business and we can provide a Certificate of Currency upon request.

Question 18

Do you have working with children and police checks?

Accepted Answer

Yes, I have a current Working with Children Check (WWCC) which includes a National Police Check.

Question 19

I have pets, is it okay?

Accepted Answer

I love pets! Please let me know in advance if you have any, so I can plan accordingly.

Question 20

What does your virtual sessions entail?

Accepted Answer

Virtual organising sessions offer a flexible and cost-effective way to declutter at your own pace with professional guidance.

Benefits include
 • privacy, as you control what you share 
 • flexible one-hour sessions that fit your schedule
 • enhanced learning, empowering you to maintain organised systems long-term

We'll partner up to create practical solutions to your hurdles.  I am on the other side of the line to offer expert advice.  I'll help you overcome feelings of overwhelm and decision paralysis.

These sessions are great for those who feel chronically disorganised, as we can tackle tasks in manageable, bite-sized chunks, allowing you to learn and apply organising principles comfortably. During our time together, we can either work through a specific space together, or I can be your sounding board and guide you through your challenges.

Question 21

How do we meet for a Virtual Organising session?  Do I need a computer?

Accepted Answer

We can meet using video calls.  Yes, you'll need a computer, tablet or smartphone with an internet connection.  Don't stress too much about this, I can send clear instructions on how to get connected.  If all else fails, we can do it over the phone :-)

Question 22

Which areas do you service?

Accepted Answer

I help clients in the Canberra and surrounding areas.  All areas within an hour's travelling distance is included, Murrumbateman, Uriarra, Royalla, Captains Flat, Bungendore, Lake Bathurst, Collector and all the little gems in between.

If you would like to work with me, but you are not residing within the district, I am happy to discuss the option of me travelling to you.

This will be dependent on the size of the project, location, and timeframe.  Additional costs will apply, but I'm happy to discuss this with you on a case by case scenario basis.

Got Questions?